Oahi WFM delivers a robust roster creation and budgeting tool, allowing Kmart to drive enhanced cost efficiencies while improving the level of customer service and employee satisfaction.
About Kmart
Since the first Kmart store opened in Victoria in 1969, Kmart has become one of Australia’s largest and most iconic retailers. With more than 25,000 employees, spread over 190 stores in Australia and New Zealand, Kmart operates a big box general merchandise model, selling everything from clothing, cosmetics, sporting goods, toys, appliances and photo centres. With annual revenue now exceeding AUD$4 billion annually, Kmart continues to invest heavily in new innovations and store formats. 10% of stores now operate 24 hours per day, self-service payment is available in all stores, and in-store payment is a more recent innovation.
The Opportunity
Despite serving more than 2.5 million customers per week and enjoying continued compounded annual growth, Kmart operates in a highly competitive market and hence must continually look for ways to improve business processes and efficiencies.
Kmart’s incumbent workforce management software (WFM) solution, while meeting business requirements was beginning to age. An increase in the number and complexity of awards operating across the business, a highly mobile workforce, and the availability of web-enabled technologies were the impetus for Kmart to go back out to the market to look for a new workforce management solution.
Find out more about how Oahi helped in this busy environment by reading the full case study
